Higher Education A logistical challenge for retailers and a business opportunity for the material handling industry BY JENNIFER PAZOUR AND JOYJIT BHOWMICK, RESEARCHERS, RENSSELAER POLYTECHNIC INSTITUTE In 2020, about 40% of Americans tried an online grocery service, resulting in a year-over-year increase of 193%.1 While not all these customers kept shopping this way, many people … Continue reading Omnichannel Services